Like many people these days I have many roles to play during
a typical day. I have a young family, a fantastic
job working from home and plenty of items that have either been out grown or
that we have fallen out of love with, so I have a small eBay store where these
things can find a new home.
I spend quite a lot a time online, and make the occasional (and
sometimes not so occasional) purchases, you know what it’s like, some things
are just too tempting to leave. So I
find deliveries going in one direction or the other are often in my thoughts.
My Consumer Experience
As a consumer, I find nothing quite as frustrating as
waiting in for a delivery. I have often
dedicated the best part of a day to this curtain twitching activity.
But there are times in the day that you just can’t be confined
to quarters, the school run, for example.
I try to play this one as tactically as possible – leaving at the last
possible minute, then “persuading” my little darlings to hurry home at top
speed with a promise of a small treat to eat when we arrive back.
I don’t know if you do the same, but if I have had to leave the
house when I’m expecting a delivery, I find that as I get closer to the house I
start a military like scan of each road and side roads in search of anything
resembling a delivery van. Then, having
a warming sense of optimism when there’s no sign of van, only to reach the
house, open the door and have that heart dropping feeling of disappointment when
you see that small card lying on the door mat.
“Sorry we missed you…” Great!
And now for the hassle of rearranging the delivery, with the
prospect of waiting in another day, or having to traipse all the way to the
depot, which for me is the other side of town.
It’s far from ideal!
My Business Experience
The other side of the coin, sending parcels doesn’t come
without it’s share of hanging around either.
I have an online account with my courier where I enter all the parcel
details, print a label and book a collection.
The small bonus between sending and receiving parcels is that when I book the collection I
can ask whether the pick-up can be made after the school run and often it can -
which is great, but then after that time the waiting game begins AGAIN!
Using Access Points
Well, all this is set to change for me, I’m taking back
control of MY time! I have recently
found out about parcel access points. These
are ordinary shops, often convenience stores, where you can drop parcels you
are sending off, and have parcels for you sent to allowing you the freedom to
choose when you pick up or drop of a parcel.
You can go to these shops at any time during opening hours
and drop off or collect a parcel.
From what I gather you need to double check what time you
are dropping off a parcel, as there are cut off times for sending items, but once
you know the timings you can plan your time accordingly. When collecting items you will need to show
two forms of ID, so you have peace of mind from a security point of view. These access points are growing in number
rapidly, so there is bound to be convenient locations for most of us.
I’m certainly going to use these access points in the
future, and will spread the word to my ebay customers too.
So as far as I’m concerned, waiting in for deliveries is a
thing of the past. I feel liberated!